Last updated: August 28, 2026
Bullard Visa and Immigration Ltd. (“BVI”, “we”, “us” or “our”) respects the privacy of people who visit refugeeservices.ca, use its public screening or commercial features, purchase a service, or communicate with BVI by email, telephone or WhatsApp.
This Privacy Policy explains how personal information may be collected, used, disclosed, retained and protected in connection with the public website and related BVI communications.
1. Information We May Collect
The information BVI receives depends on how you interact with the website and which services you choose to use.
Through public website screening, contact or service-routing features, BVI may receive information such as your:
The public website is designed for initial routing and commercial interaction. It is not intended to collect complete professional case files, identity documents, original evidence or highly sensitive case records unless BVI specifically directs you to an appropriate channel.
If you communicate with BVI by email or WhatsApp, you may voluntarily provide additional information.
2. Screening and Service-Routing Information
BVI may use information submitted through a short public screening process to help identify the appropriate starting point, determine whether a matter appears to fall within BVI’s current professional scope, identify time-sensitive circumstances, and determine whether a paid professional service may be appropriate.
Public screening is not an immigration eligibility decision, legal determination or substitute for professional review.
3. Purchases, Service Agreements and Payment Information
Where BVI offers a paid professional service through the website, information associated with the transaction may include:
Where website checkout or online payment is enabled, payment information may be processed by GoDaddy and/or the applicable payment service provider. BVI may receive information necessary to confirm and administer the transaction, such as payment status, amount, service purchased and transaction identifiers.
The exact professional service agreement, acceptance/signature evidence and related professional records are maintained within the applicable professional record system where required.
Accepting an agreement without completing the required payment does not, by itself, activate the professional service.
4. BVI Client Account and Professional Information
After purchase or other appropriate activation, BVI may direct a client to a separate, authenticated BVI Client Account.
The BVI Client Account is separate from the public refugeeservices.ca website and is intended for structured professional intake, case-related information, documents, professional review and released professional outputs.
Information collected as part of an active professional matter may also be subject to BVI’s professional, regulatory and record-keeping obligations in addition to this website Privacy Policy.
5. Why BVI Uses Personal Information
BVI may use personal information to:
BVI does not need to collect sensitive information merely to create advertising or marketing profiles.
6. Cookies, Analytics and Website Technologies
The website may use technologies necessary for operation, security, performance and fraud prevention.
These may include GoDaddy website technologies and other tools necessary to operate the website.
Where enabled and subject to applicable consent controls, BVI may also use tools such as Google Analytics and Google Tag Manager to understand website usage and conversion behaviour, including actions such as:
Where the website provides cookie preferences, you may be able to decline non-essential analytics.
BVI intends to limit collection and tracking to information reasonably useful for operating, measuring and improving the website and commercial funnel.
7. Service Providers and Third Parties
BVI may use third-party providers to support website hosting, payment processing, business email, security, analytics, communications and other operational functions.
Depending on the features actually enabled, these providers may include organizations such as:
Payment-processing providers may also be involved when online checkout is enabled.
These providers may process information in jurisdictions outside Ontario or outside Canada according to their infrastructure, contractual arrangements and applicable law.
BVI remains responsible for personal information under its control and seeks to use service providers in a manner appropriate to the sensitivity and purpose of the information. PIPEDA specifically requires organizations to remain accountable for personal information transferred to third parties for processing.
8. Consent and Your Choices
Where consent is required, BVI seeks consent appropriate to the nature and sensitivity of the information and the purpose for which it is collected.
You may choose not to provide optional information.
However, if information is reasonably necessary to route a request, administer a transaction or provide a professional service, BVI may be unable to proceed without it.
Where available, you may use the website’s cookie preferences to decline non-essential analytics.
9. Limiting Collection
BVI seeks to collect only information reasonably necessary for the identified purpose.
The public website should not be used to send original identity documents, detailed evidence packages or highly sensitive professional records unless BVI specifically instructs you to do so through an appropriate channel.
PIPEDA requires collection to be limited to what is necessary for identified purposes and requires appropriate safeguards relative to the sensitivity of the information.
10. Retention
BVI retains personal information only as long as reasonably necessary for the purpose for which it was collected and for applicable legal, regulatory, professional, accounting or record-retention obligations.
Retention periods may differ depending on whether the information relates to:
BVI does not state a single universal retention period where different obligations may apply.
11. Safeguards
BVI uses administrative, technical and organizational safeguards appropriate to the sensitivity of the information and the context in which it is handled.
Access to personal information is limited to people or service providers who require it for legitimate professional, operational or business purposes.
No method of electronic transmission or storage can be guaranteed to be completely secure.
12. Access and Correction
Subject to applicable law and professional obligations, you may ask BVI whether it holds personal information about you, request access to that information and request correction of inaccurate or incomplete information.
PIPEDA provides for individual access and the ability to challenge the accuracy and completeness of personal information.
13. Privacy Questions or Concerns
Questions, access requests, correction requests or concerns about BVI’s privacy practices may be directed to:
Privacy Contact
Bullard Visa and Immigration Ltd.
Email: info@refugeeservices.ca
BVI’s privacy practices are intended to be readily understandable and available, consistent with PIPEDA’s openness principle.
14. Professional Relationship and Deadlines
Using the website, completing a public screening, sending an email or WhatsApp message, beginning checkout, or receiving an automated message does not by itself create a professional-client relationship or mean that BVI has accepted your matter.
For professional services, the applicable scope and terms are confirmed through the required professional service process.
Do not rely on website contact, screening, checkout or messaging to stop, suspend or extend any legal or procedural deadline.
15. Changes to This Privacy Policy
BVI may update this Privacy Policy when its website features, payment or account systems, service providers, information practices or applicable legal or professional requirements change.
The current version will display its most recent Last updated date.
Copyright © 2026 Bullard Visa and Immigration Ltd. - All Rights Reserved.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.